Digital products & change of mind

Our guides and case collections are downloadable educational resources. Once download access has been supplied after a successful payment, we generally do not offer change-of-mind refunds or exchanges.

Please review the description, format and selected product before paying. This policy does not override mandatory consumer rights or any applicable refund obligations under Dodo’s buyer terms.

When there is a problem

Please contact us if you have been charged twice for the same purchase, received the wrong files, cannot access or open the delivered files, or believe the product materially differs from its description.

We will review the order and work to resolve the issue. Depending on the circumstances and applicable rights, a resolution may include restored access, replacement files or a refund through Dodo Payments. A technical problem does not automatically require buying the product again.

How to request help

Email batvoxmedia@gmail.com with your checkout email address, Dodo order reference, the product purchased and a short explanation of the issue. For download problems, include the device and error message, but do not send card details or patient information.

You may also use the buyer support information on your Dodo receipt. We may request reasonable information to locate and verify the order.

If a refund is approved

Approved refunds are processed through Dodo Payments to the original payment method, subject to its procedures. The time for a credit to appear depends on the provider and your bank. Any currency conversion applied by your bank may affect the local-currency amount.

We will not ask you to make an additional payment to release a refund.

Your legal rights

Nothing here removes rights concerning faulty, undelivered or misdescribed content, or any other rights that cannot legally be excluded. Where local law provides cancellation rights for digital content, any exception for immediate delivery applies only when the required legal conditions are met.

Who to contact

For purchase support, contact batvoxmedia@gmail.com or visit our Contact page.